Stream: Virtual Room 1
Time: 16:15 - 17:00
Explaining how the world of IT service management relates to the Mainframe in areas such as Incident- Request- Problem- Knowledge- and Change-Management Covering the more traditional tools and methods and the move towards more agile AI-influenced Tools. Concepts such as Dev-Sec-Ops and how they relate to the evolving Mainframe ecosystem in the areas of Support. Connecting the Business and IT teams for the benefit of the whole Company.
IBM Champion Over 40 years experience in most parts of the SDLC , recently specializing in ITSM
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